Frequently Asked Questions (FAQ)

Penang branch:
We are located on the 1st floor of Kingston Hotel Air Itam. You may locate us at
Waze Location: Spink Connfinement Centre Penang

18, Jalan Pasar, Pekan Ayer Itam, 11500, Ayer Itam, Penang, Malaysia

PJ Branch:
We are located on the 1st floor of Ukiyo Hotel Petaling Jaya. You may locate us at

Waze Location: Spink Connfinement Centre Petaling Jaya

17/47, Jalan Harapan, Seksyen 17, 46400 Petaling Jaya, Selangor Petaling Jaya, 46400 Selangor

Our baby nursery is spacious. All babies will be kept in the same nursery for easier monitoring by our nurses. However, baby cot will be placed 1 meter apart to maintain social distancing. each center has 2 nursery room, and 1 observation room

  1. The ratio of Nurses to babies is 1 to 3. There might be certain times when there is lack of staffs due to emergency condition (e.g nurses taking emergency leave/ Medical certificate or other mother delivered earlier and required to check in earlier). However, we will try to fill up the shortage as soon as possible.

Yes, Baby’s and mother’s room are on the same floor to minimize walking.

Our nannies are professionally trained and certified nurses or nursing assistants. We have strict selection criteria when hiring our nannies and ensure that all nannies strictly adhere to our centre’s SOPs (Standard Operating Procedures) when caring for mothers and babies, providing professional, safe, and reliable care. All nannies have at least 5 years of experience in baby care.

Doctor will check your wound daily and check the baby for jaundice. If there is any abnormality with your wound or if the baby looks jaundiced, she will give you advice and refer you to hospital if necessary. The doctor will also conduct parenting classes for parents. If you have any doubts she is also ready to answer.

We have classes twice a week for parents free of charge for in house parents. List of classes are as of below: 

  • Baby First Aid 
  • Baby bathing and grooming (Hands on by parents) 
  • Baby massage (Hands on by parents) 
  • Breastfeeding and storage of breastmilk and correct way to thaw breastmilk 
  • Postpartum nutrition (what to eat and what not to eat) 
  • Bottle cleaning and disinfection 
  • Breastmilk hand craft (How to make breastmilk soap/ handcraft)
  • Yoga exercise for postnatal mother 
  • Postnatal slimming

We will have around 15 mothers/babies each time. During the pandemic period, we will adhere to the following SOP.

During the pandemic period, we strictly adhere to the following SOPs (Standard Operating Procedures) to minimise the risk of COVID-19, Influenza, RSV transmission and ensure all mothers and babies can enjoy a safe and comfortable confinement stay:

  • All staff are fully vaccinated.
  • All staff undergo temperature checks and Rapid Test Kit (RTK) screening weekly.
  • Staff strictly follow our infection control SOPs when caring for babies, including wearing masks and face shields.
  • Husbands who show any signs of illness are required to take a Rapid Test Kit (RTK) before entering the centre.
  • Baby nurseries are cleaned and sanitised daily and equipped with air purifiers.
  • All baby amenities and equipment undergo UV sterilisation.
  • Mothers’ rooms are professionally cleaned and sanitised twice a week.

During pandemic period, please contact our customer service: 010-3850911 for more details.
Click here: What’sApp

Currently, we have 3 packages. Contact us to get more information.
Click here: What’sApp

For Mothers:
Underwear
Maternity sanitary pads
Personal toiletries
Breastpump (optional)
Cloth diaper inserts

For Baby:
Formula milk (optional)
Feeding bottles

Our doctor and nurses will check your baby everyday for jaundice. If any abnormality is detected, our doctor will refer your baby immediately to the nearest Kek Lok Si Hospital for further treatment.

Choosing SPINK is not just about choosing a place for your confinement; it is about choosing professional care, comfort, and peace of mind.

We prioritise the health, safety, and comfort of both mothers and babies. Our services include a professional nursing team, daily health monitoring, doctor consultations, nutritious confinement meals, and a variety of postpartum and parenting classes. This allows mothers to rest and recover with peace of mind while giving new parents greater confidence as they begin their parenting journey.

From the very first day of your stay to your baby’s daily care, we are committed to supporting every mother with professionalism, attentiveness, and warmth, helping you enjoy a safe, comfortable, and meaningful confinement experience.

 

We provide more than just a comfortable confinement environment — we place great emphasis on professional care and the safety of both mothers and babies.

🏨 Hotel-style environment — comfortable and private, allowing mothers to rest and recover with peace of mind
👩🏻‍⚕️ Professional nursing team — all caregivers are professionally trained and have extensive experience in caring for mothers and babies
👶🏻 24-hour baby care — daily monitoring of baby’s feeding, diaper changes, and jaundice
🩺 Regular doctor consultations — monitoring mothers’ wound recovery and babies’ health
🍲 Nutritious confinement meals — balanced daily meals complemented with nourishing soups
🧘🏻‍♀️ A variety of postpartum classes — including breastfeeding, baby care, baby first aid, postnatal yoga, and more
🛗 Mothers’ rooms and baby nurseries are on the same floor — minimising walking and allowing mothers more time to rest
❤️ One-stop mother and baby care — from postpartum recovery and nutritional care to baby care, we are here to support mothers throughout their confinement journey.